Privacy Policy
FalconFly Unmanned Aerial Vehicles (Drone) Trading CO. L.L.C. (“FalconFly UAV”, “we”, “us”) respects the privacy of visitors and customers using falconflyuav.ae. This policy explains how personal data is collected, used, shared and protected in connection with our UAE-based e-commerce store.
Last updated: 14 October 2026
1. Personal Data We Collect
When you browse, register, make an enquiry or place an order, we may process your name, email address, phone number, billing and delivery addresses, order details, customer support messages, account preferences and information needed to fulfil the order. Our website and service providers may also process technical information such as IP address, browser type, device details and site usage information. Payment transactions may be handled by third-party payment processors; we do not need your full payment card details for normal order administration.
Drone Purchaser Identity Verification
For drone purchases, we may collect a clear copy of a valid, unexpired Emirates ID or passport, along with the purchaser’s mobile phone number and email address, to fulfil applicable aviation-regulatory and purchaser-verification requirements, including directions communicated to FalconFly UAV by the Dubai Civil Aviation Authority (DCAA). Identity documents are intended solely for legitimate purchaser verification, compliance and related record-keeping purposes. Access is limited to authorised personnel, and documents may be shared with competent authorities where legally required. We apply appropriate safeguards and retain these records only as long as necessary under applicable legal requirements. Our team will advise how to provide verification documents; please do not include identity document images in public reviews or product comments.
2. Why We Use Your Data
We use relevant information to operate our website, process payments and orders, arrange delivery, manage returns and warranty enquiries, provide customer support, prevent fraud and abuse, meet legal and accounting obligations, and improve website reliability. Promotional communications are sent where permitted by law and, where required, with your consent. You can opt out of marketing communications.
3. Cookies and Similar Technologies
Our website may use essential cookies for shopping carts, checkout, login and security; optional analytics or marketing technologies may also be used depending on your cookie choices and the tools active on the website. You can manage available preferences through our cookie-consent interface and your browser settings. Some essential website functions require cookies to operate.
4. Who May Receive Your Data
Information may be shared only as reasonably necessary with payment providers, shipping and delivery partners, website hosting and IT service providers, fraud-prevention services, professional advisers and competent public authorities where required by law. These providers process data for their respective services and may have their own privacy notices. We do not describe data sharing as a sale of personal information.
5. International Processing and Retention
Some technology or delivery providers may process information outside the UAE. Where required, FalconFly UAV seeks to handle cross-border transfers in accordance with applicable UAE data protection requirements. We retain personal data for no longer than necessary for operational, contractual, tax, legal, security and dispute-resolution purposes, taking applicable legal retention requirements into account.
6. Keeping Data Secure
We use reasonable administrative, technical and organisational safeguards appropriate to our services. No online service can guarantee absolute security. Please protect your login credentials and notify us if you suspect unauthorised account activity.
7. Your Privacy Rights
Subject to applicable UAE law and permitted exceptions, you may request information about your personal data, correction of inaccurate information, access to or deletion of data, or raise concerns about our handling of your information. Certain information may need to be retained to complete transactions or comply with legal obligations. Contact us using the details below and we will review your request.
8. Third-Party Sites and Services
Our website may contain links to external websites or embedded services. Their practices and privacy terms are governed by their respective operators. We encourage you to review their notices before providing information.
9. Policy Updates
We may update this policy to reflect changes in our operations, service providers or applicable law. The revised text and date will appear on this page. Material changes may be communicated through an appropriate website notice where required.
10. Contact FalconFly UAV
FalconFly Unmanned Aerial Vehicles (Drone) Trading CO. L.L.C.
Office 203-11, 2nd Floor, UAE Enterprises Building, Airport Road, Al Garhoud, Dubai, UAE (visits by prior arrangement)
Phone / WhatsApp: +971 55 223 9038
Email: support@falconflyuav.ae
For our terms, shipping and returns information, please review our Terms & Conditions.
